Work Instructions (SOP’s): Process Approach

Set of step-by-step instructions to help workers carry out routine operations. They aim to achieve efficiency, quality output and uniformity of performance while reducing miscommunication and failure to comply with industry regulations.

Procedure: a document that tells you who does what and when (2nd level document) – i.e. who completes the form and when

Usually describes a process outlining the purpose, scope, responsibilities/accountabilities, regulatory and reference documents, definitions, distribution and EHS information

Work Instruction: a document that presents a sequence of steps to execute a task or activity (3rd level document) – i.e. how to complete a form